Privacy Policy

Last updated: 05/10/2026

This Privacy Policy explains how Battery Online ("we", "us", "our") collects, uses, shares and protects your personal data when you visit batteryonline.ae, contact us, or use our mobile car battery services in Dubai, including battery replacement, jump start and new battery supply.

Battery Online is operated by ONSITE BATTERYFLY AUTO SPARE PARTS L.L.C S.O.C. Trade Licence No. 1572614, located at 56 26th St, Al Quoz 1, Dubai, United Arab Emirates.

By using our website or services, you confirm that you have read and understood this policy. We handle personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information We Collect

Information you give us directly

  • Contact and enquiry forms: your name, email address, phone number and the message you write.
  • Service update form: your name, phone number and message.
  • Phone and WhatsApp: your phone number, any messages, photos or voice notes you send, and details you share on calls.
  • Service bookings: your pick-up or service location, and details about your vehicle (such as make, model, year, and current battery type) so we can bring the right battery.
  • Shop orders: your name, phone number, delivery or fitting address, and order details.
  • Reviews and testimonials: if you agree to let us publish your feedback, your name and city.

Information collected automatically

When you browse our website, we and our service providers may collect technical data such as your IP address, browser type, device type, pages visited, time spent on pages and the website you came from. This is collected through cookies and similar technologies (see Section 5).

2. How We Use Your Information

We use your information to:

  • respond to your enquiries and give you quotes;
  • dispatch a technician to your location and carry out the service you requested;
  • supply, deliver and install batteries, and handle orders, warranty and after-sales queries;
  • send you service updates or offers if you asked for them (you can opt out at any time);
  • keep our website secure, working properly and easy to use;
  • understand how visitors use our website so we can improve it;
  • keep records and meet our legal and regulatory obligations.

We do not sell your personal data.

3. Our Basis for Using Your Data

We use your personal data when you have given us consent (for example, by submitting a form or messaging us), when we need it to provide the service or fulfil an order you requested, when we need it to meet a legal obligation, or when we have a legitimate business interest that does not override your rights, such as keeping our website secure.

4. Who We Share Your Information With

We only share your data where needed and only with:

  • Our technicians and dispatch team, so they can reach you and complete the job.
  • Service providers that help us run the business, such as website hosting and maintenance providers, communication tools (including WhatsApp), analytics providers.
  • Government or regulatory authorities, courts or law enforcement, where the law requires it.
  • A successor business, if Battery Online is ever sold or restructured, in which case your data would remain protected under this policy.

Where we use service providers, we ask them to handle your data only for the purposes we give them and to keep it secure.

5. Cookies and Similar Technologies

Our website uses cookies, which are small files stored on your device. We use them to make the site work, remember your preferences and measure site performance.

You can block or delete cookies through your browser settings. Some parts of the website may not work properly if you do.

6. Data Transfers Outside the UAE

Some of the tools we use, such as website hosting, analytics and messaging platforms, may store or process data outside the UAE. Where this happens, we take reasonable steps to make sure your data stays protected in line with applicable law.

7. How Long We Keep Your Data

We keep personal data only as long as needed for the purposes above. This includes inquiry messages, order records, and service records to handle warranty claims and meet legal and accounting requirements. After that, we delete or anonymise the data if required.

8. How We Protect Your Data

We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may ask us to:

  • tell you what personal data we hold about you and give you a copy;
  • correct data that is inaccurate or incomplete;
  • delete your data, or restrict how we use it;
  • stop using your data for marketing;
  • withdraw your consent at any time, without affecting what we did before you withdrew it.

To make a request, contact us using the details in Section 13. We may need to verify your identity first and will respond within a reasonable time.

10. Children's Privacy

Our website and services are not directed at children under 18, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, please contact us and we will delete it.

11. Links to Other Websites

Our website may link to other websites, including social media platforms and battery brand pages. We are not responsible for the privacy practices of those sites, so please read their policies.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Please check back regularly.

13. Contact Us

If you have questions about this policy or want to exercise your rights, contact us:

Battery Online
56 26th St, Al Quoz 1, Dubai, United Arab Emirates
Phone / WhatsApp: +971 56 557 1729
Email: infobatteryonline@gmail.com
Website: https://batteryonline.ae/

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